VINTAGE CHANGES:

Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.

SHIPPING POLICIES

Lussier Wine Co. can ship non-wine items to all 50 United States, but wine shipping laws vary from state to state.

PRIVACY POLICY

This Privacy Policy details our commitment to your privacy and how Lussier Wine Co. (hereinafter "Winery") collect, use, and share certain personal information from you in order to improve our products and services.

This Privacy Policy details:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update that information.

By submitting information to us and/or using our website (the "Site"), you agree to the terms and conditions of this Privacy Policy.

RETURN POLICY

Your satisfaction is our top priority and we stand behind the quality of our products and services.

Returns

Items that are damaged in transit, or are not to your satisfaction, will be replaced. Any unsatisfactory items need to be re-corked with remaining contents and returned in order to receive a refund.
If you wish to return your wine within 30 days and opt out of reordering, you will be credited the bottles returned, less a 15% re-stocking fee and freight cost.

Reships

If your order has returned to our warehouse due to damage or an error on the part of the shipping carrier, we will re-ship it at no cost to you. If your order has been returned after three unsuccessful delivery attempts or incorrect address, a reshipping fee of $15 per package will be charged to the credit card on file.

Shipment Redirect

If your order has already shipped and you: 1) Want to make a change to the shipping address, or 2) Want the order to be held for future delivery (up to 14 days), please be aware that our carriers charge a $15 per package fee for these requests and this cost will be passed onto you. Please also be aware that we can only redirect shipments within the same state due to tax/compliance statutes.

We are committed to delivering our products in excellent condition and in a timely manner, and feel it is important to inform you that all shipping carriers require an adult signature at the time of delivery. We always recommend shipping to a business address to ensure an adult is present during business hours.

Your California Privacy Rights

California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of personal information we share with third parties for their direct marketing purposes. Upon request, we will identify the categories of information shared and will include a list of the names and addresses of third parties with which it has been shared. If you are a California resident and would like a copy of this notice, please submit a written request using the contact information set forth below. Please allow 30 days for a response. If your request is received by a different method, please allow 150 days for a response. Please note that we are only required to respond to one request per customer each year.

Contact Us

Any questions you may have regarding our Privacy Policy should be directed via email to info@lussierwineco.com